My tracking link shows a label was created for my order days ago, but that the Post Office has not received received it yet. Where is it?
We monitor the tracking of all our shipments and recently we've been noticing this a lot. We personally deliver your order to the post office within 2-3 days after the label was created (usually 24 hours or less!). However for reasons unknown, packages have been sitting at the post office for several days before being scanned into their system. And until it has been scanned into their system, their official stance is that they have not received it.
How long will my order take to arrive?
All orders are packaged and delivered to the post office within 2-3 business days from the time of purchase (usually quicker!). Once the post office receives it, they typically take 2-4 days to arrive, depending on your location. We always send you a tracking link once your order ships so you can know when to expect its arrival.
Where are orders shipped from?
We are based in, and all orders are shipped from Washington State.
Where do you ship to?
Currently we ship to all 50 United States. Unfortunately we are not able to ship internationally at this time. You can find our official shipping policy here.
What if there's a problem with my order?
Even though we carefully inspect every item and package them with care, we understand that sometimes things happen. Please contact us at firstname.lastname@example.org and we'll do our best to make things right. You can also find our official Return/Exchange policy here.
Why do you charge a shipping fee? That's a cost of doing business.
As weird as it sounds, it's actually saving YOU money! We'll explain.
Until we started our own business, we had no idea how much it costs to send one tiny little package! The $2.99 fee does not cover the entire shipping cost. We pay the rest. In order to offer free shipping, we would need to add an extra $2.99 to the price of each and every one of our items. So if you bought three items, you would be paying $9 more ($2.99 per item). However, by charging one flat shipping fee per order, we can keep the price of each item lower. This way when you buy three items, you only pay $2.99.
Do you hand make your jewelry?
While we love crafty people, we unfortunately are not! Attempting to make our own jewelry would probably end up with us in tears at 3AM every night. We hand pick every item in our store from wholesalers.